Terms of Service

You must be at least 18 years old, or the age of majority in your jurisdiction, to create an account. If you're managing supplies or care for someone else — a child, for example — you can do so under your own account, but you are the account holder.

Keep your login credentials confidential and tell us right away if you suspect unauthorized access. You're responsible for activity that happens under your account, including orders placed and content posted.

We may suspend or close accounts that violate these terms, misuse the platform, or put other members at risk.

Vendors are independent businesses, not employees or agents of Diabetes Collective. By opening a storefront, you agree to:

• List accurate product descriptions, pricing, and device compatibility claims, and update them promptly when they change.
• Fulfill orders within the timelines you advertise and honor your own stated return and warranty policies.
• Hold any required business licenses, tax registrations, and product certifications for what you sell.
• Respond to customer messages and disputes in good faith and within a reasonable time.
• Comply with all applicable consumer protection, medical device, and product safety laws.

We may label compatibility claims as "vendor-claimed" versus "verified" based on the evidence behind them, and we may remove listings that are inaccurate, unsafe, or unverifiable.

Diabetes Collective charges vendors a plan-based commission on completed item sales. The current rate is shown in the vendor dashboard before a vendor lists or changes a plan. Commission is calculated on item revenue only, excluding sales tax and shipping, and is adjusted for cancellations and refunds.

Payments to vendors are processed through our third-party payment processor on a regular payout schedule, less commissions, refunds, and any applicable fees. Buyers are not charged a separate Diabetes Collective platform fee at checkout. We do not store full payment card numbers.

The following are never allowed on Diabetes Collective:

• Counterfeit, stolen, recalled, or expired products.
• Prescription-only insulin, medications, or devices sold without a valid prescription pathway.
• Used or resterilized devices meant for single use (pump sites, sensors, lancets, and similar).
• Products marketed with false medical claims, including claims to cure or reverse diabetes.
• Harassment, discrimination, hate speech, or targeted abuse of other members.
• Attempts to circumvent fees by conducting transactions off-platform after being introduced through Diabetes Collective.

Violations may result in listing removal, order cancellation, or account termination.

Our reviews, forums, and Q&A spaces exist so people can share honest, lived experience with diabetes management. Be kind, be honest, and remember that a real person with a real diagnosis is usually on the other end of the screen.

Don't impersonate others, post someone else's private health information without consent, spam promotional content, or share dosing or treatment instructions as if they were medical advice. We may moderate, edit context onto, or remove content that violates these guidelines.

Diabetes Collective is a marketplace and information platform. We are not a medical provider, and nothing on the platform — including AI-generated recommendations, vendor claims, or community posts — is medical advice, diagnosis, or treatment.

Always consult your doctor, endocrinologist, or diabetes care team before changing your device setup, insulin regimen, or treatment plan. In an emergency, contact emergency services immediately rather than searching the platform.

To the fullest extent permitted by law, Diabetes Collective and its officers, employees, and affiliates are not liable for indirect, incidental, special, or consequential damages arising from your use of the platform, including damages related to products purchased from independent vendors.

Our total liability for any claim arising out of these terms is limited to the amount you paid to Diabetes Collective (not the vendor) in the twelve months before the claim arose. Nothing in these terms limits liability that cannot legally be limited, such as liability for gross negligence or willful misconduct.

We respect intellectual property rights and respond to valid notices under the Digital Millennium Copyright Act. If you believe content on Diabetes Collective infringes your copyright, send a written notice to legal@diabetescollective.com including a description of the work, the allegedly infringing material and its location, your contact information, and a statement of good faith belief and accuracy under penalty of perjury.

Users who repeatedly infringe others' copyrights will have their listings or accounts terminated.

These terms are governed by the laws of the State of Delaware and applicable United States federal law, without regard to conflict-of-law principles. Any dispute not resolved informally will be brought in the state or federal courts located in Delaware, and you consent to that jurisdiction.

We may update these terms as the platform grows. If we make material changes, we'll post the updated date above and, where required, notify you directly. Continuing to use Diabetes Collective after changes take effect means you accept the updated terms.

Questions about these terms can go to legal@diabetescollective.com. For account or order help, visit your profile or contact support.